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To Place An Order Call : 0870 420 3000
For Customer Service Call : 0870 420 3100 or Email customer.service@robinsons-uk.com
To download the Robinsons Size Guide please right click here and then select 'Save Target As'
Please note that you will need Acrobat Reader to view this.
To gain full details of your order status and despatch details, go to the my account section of the website and click on the order tracking link.
Ordering a catalogue is easy, click on the 'Request a Catalogue' link from the Quick Link menu at the bottom of every page. Alternatively you can click on the 'Current Catalogues' button on the left of every product page. You will need to be logged in or create an account to request your catalogue, then just select the catalogue you'd like and click the 'Request Catalogue' button.
If you wish to amend your personal details - firstly click on 'My Account'. Within this section you are able to update your billing address and/or your delivery address. To change your log in details click on 'Web Preferences', when you have amended your details please ensure you click the UPDATE button.
The opening hours for the superstore are:Monday-Wednesday 10am-5.30pmThursday-Friday 10am-8pmSaturday 9am-5.30pmSunday 11am-5pm
Logon to the website to add alternative delivery address’s and amend existing billing address details. Using the my account button at the top the page you can navigate to the Delivery address and billing address sections to make the necessary changes.
Unfortunately our website does not have the facility to process giftvouchers at present, please send your order plus vouchers to
PO Box 510,Wigan WN1 9AG.
Please log in and select the my account option, then order tracking, this will then show you the status of your order. Please allow 2 - 4 working days for standard delivery (Not including Bank Holidays or Weekends).
Simply place your order online and you will receive an email confirmation of the price excluding delivery charges. Shortly after receiving the email one of our operators will contact you with the relevant postal charge dependant on your shipping destination. Once we hear that you are happy with the pricing your order will be despatched.The postal charge is dependant upon the weight, size and destination of your parcel.If you would prefer a postal quote prior to ordering, please send an email with the items which you require to customer.service@robinsons-uk.com and one of our operators will reply with a postal charge.Credit/Debit cards will only charge for the items that we are able to send you, at the time your order is processed.V.A.T will be deducted if applicable.You will be liable for payment of all import duties; therefore we suggest you contact your local customs office if you have a query regarding this.Please note stock availability may vary dependant on your response time.
